Online Training Academy


The Online Training Academy (OTA) is a series of web-based courses designed to build strong authorities. This convenient and cost-effective training has been developed for authority board members, consultants and management staff, billing departments, financial staff, treatment plant and work crew employees.

Each one-hour webinar will consist of a 45 minute presentation along with an interactive question and answer period. Webinars allow us to provide more training to an even broader geographic area and make learning opportunities more accessible to all employees throughout your organization. Every member of the authority team benefits from these courses!

Current Schedule of Events

None currently scheduled at this time.




Previously Presented Webinars

Previous webinars are available for purchase. Please use the registration link below to purchase the session(s) that you are interested in. A link to the archived webinar will be emailed for you to view at your convenience.

Delinquencies: Collection Options, Tools & Methods

Effective Workers Compensation Strategies

The Evolution of Tapping Fees – Past, Present, and Future

George Costanza and Employment Law from ADA to Z

Leadership Series
   Essentials of Effective Leadership
   Managing and Developing Talent
   Resolving Conflict and Dealing with Difficult Behavior
   Accountable Leadership

Stormwater Webinar Series
   Overview:  Stormwater Management in Pennsylvania
   Stormwater, the Legal Perspective:  What Your Municipality Needs to Know
   DEP Stormwater Presentation: The Regulatory Side of Things
   Case Study: So You Want to Form a Stormwater Authority?

Ten Things Authority Board Members and Management Employees Should Know

Understanding the Union Environment

Workplace Investigations and Employee Discipline: What Can Pennsylvania Municipalities Learn from NBC’s The Office?


Delinquencies: Collection Options, Tools & Methods
Although there is no silver bullet when it comes to managing outstanding water and sewer accounts, knowing a variety of collection options, tools and methods can increase your authority’s effectiveness in collecting payments from delinquent customers.  

In this session, you will:
Understand various delinquency and collection laws and how to apply them 
Examine different collection options and tools best suited for your authority
Learn methods and strategies other authorities have found most effective 

Who should attend?
Authority managers, staff, solicitors and board members – anyone that is involved in handling delinquencies from an administrative, legal or policy perspective.

Presenter:  Michael J. Witherel, Esq., Witherel & Associates, PMAA’s Western Solicitor

Effective Workers Compensation Strategies
Want to become the best, most cost-efficient Workers Compensation risk you can be? Has your authority seen a recent large increase in your premiums?  Do you need to know how to obtain a quote in time for your renewal for property, liability or insurance?

Join us for a webinar in which we share with you the most important information you need to know and the best techniques you should employ to save money for your authority.

Presenter: Rick Atkinson, Executive Vice President of the HDH Group, Inc., representing the MRM Trust

The Evolution of Tapping Fees – Past, Present, and Future
Tapping fees as we now know them will turn 25 this year. Although the Municipality Authorities Act always authorized the collection of a “tapping fee” there was no guidance as to its purpose or how this fee was to be calculated until 1990. This webinar will discuss a bit of tapping fee history and its 2003 amendments. We will also work through some of the concepts imbedded in the act and how they are applied to individual connections.

Specific areas covered in this session will include:

  • Tapping Fees a “fee” or a “tax” - Why Act 203 was needed in order to prevent legal challenges over the right to impose and collect a tapping fee.

  • The Uniform and Reasonable Standard and the Role of Assessments - Authorities have several ways to recover costs; why tapping fees? So what does a property owner get for all this money anyway?

  • What are the Fees and What Do They Cover? - Act 203 defined three fees that could be collected from new connections to a water and/or system:  Connection Fee, Customer Facilities Fee, and a Tapping Fee that has four parts. Each fee is calculated separately.

  • Basic Formula and Calculations

  • Act 57 Amendments and Silly Math Tricks

  • When to Recalculate - You have a tapping fee, should you change it? What are the factors that should be considered and is change a good thing?

Aurel M. Arndt, Executive Director, Lehigh County Authority
Russell F. McIntosh, Vice President, Herbert, Rowland and Grubic, Inc.
Adrienne M. Vicari, Manager of Financial Services, Herbert, Rowland and Grubic, Inc.

George Costanza and Employment Law from ADA to Z
All employers face a wide variety of employment issues on a day-to-day basis. In fact, the majority of employers at some time or another have dealt with the “George Costanza employee” – the employee who appears to be manipulating employment laws to his or her advantage. This program takes the audience through a series of video clips from a Seinfeld episode where George uses a cane while interviewing for a job at a sporting goods company.

Each clip is highlighted with discussion points addressing the various employment implications during the hiring process and George’s subsequent employment. Attendees will learn how to sport issues, both common and uncommon, that arise in the course of daily employment and will be provided with practical advice in dealing with the George Costanza employee – specifically, what the employer can and cannot do under relevant employment laws and an assessment of the employer’s potential liability exposure under various hypotheticals. A variety of employment issues will be covered, including:

  • The Americans with Disabilities Act and ADA Amendments

  • The Family and Medical Leave Act

  • Employee leave issues

  • The hiring and firing process

  • Employee discipline

Presenter: Cory Iannacone, Esq., Rhoads & Sinon LLP

Leadership Series
Essentials of Effective Leadership
This session will address leadership behaviors essential to succeeding through others. Beginning with strategies for maximizing a leader’s own productivity, the webinar will also explore effective delegation—how and when to delegate, what to include in communicating assignments, and how to follow up on delegated assignments. The webinar will conclude with a discussion of the role of both reinforcing and redirecting feedback—necessary components of strong leadership.

Presenter: Paul Caulfield, Principal, Avant, IMC and Dering Consulting Group

Managing and Developing Talent
During this session, we will explore practical ways the leader can capitalize on individuals’ natural talents to maximize performance. From selection through long-term professional development, the leader’s ability to recognize and reward talent largely determines success. The Webinar will provide simple and powerful methods of making the most of the talent available—and finding needed talent for the future. Learning objectives include:

  • Manage team members’ talents from selection through development.

  • Engage team members using various motivation and recognition techniques.

  • Coach and develop team members to maximize their performance.

Resolving Conflict and Dealing with Difficult Behavior
This Webinar provides guidance for resolving workplace conflict through a systematic, interest-based approach. Participants will explore a three-stage approach to conflict resolution designed to address the most common sources of workplace conflict, including miscommunications, differences in approach, and limited resources. It also provides tips for dealing with those truly difficult behaviors we experience in the workplace form time to time, including aggressive and know-it-all behaviors.

Accountable Leadership
This is the fourth and final installment of our leadership series which focuses on ethical and accountable leadership. Some of the key components that we will cover are:

  • Identifying the difference between “legal” and “ethical” actions

  • Keys to influencing ethical workplace results

  • Recognizing the most important ways for managers to model accountability

  • How to coach team members towards greater accountability

  • Become aware of resources that managers can use to lead team members toward more accountable behavior

Presenter: Paul Caulfield, Principal, Avant, IMC and Dering Consulting Group


Stormwater Webinar Series
Overview:  Stormwater Management in Pennsylvania
- Short history of stormwater management
- Brief synopsis of state and federal laws governing stormwater
- Considerations and process for creation of a stormwater authority
- Funding options for stormwater authorities
- Links to additional information

Presenter:  John Brosious, PMAA Deputy Director

Stormwater, the Legal Perspective:  What Your Municipality Needs to Know
- Legal procedures to establish a stormwater authority
- Responsibilities related to permitting and regulatory issues with DEP and/or EPA
- Overview of MS4 compliance regulations
- Latest case law relating to the assessment of stormwater fees

Presenter:  Attorney Steven Hann, PMAA Eastern Solicitor

DEP Stormwater Presentation: The Regulatory Side of Things
Minimum Control Measures (The basic program, required of all MS4 permittees):
- Public Education and Outreach on Stormwater Impacts
- Public Involvement / Participation
- Illicit Discharge Detection and Elimination
- Construction Site Runoff Control
- Post-Construction Stormwater Management
- Pollution Prevention/Good Housekeeping 

2018 MS4 Permit:  Application due dates, new planning requirements and website planning table
General Permit holders and new permittees must submit stormwater control plans by September 2017, including a Pollutant Reduction Plan with specific BMPs for the 2018-2023 permit term.

Collaborative Solutions:  Permittees can benefit from joining forces with neighboring municipalities to address stormwater issues. County planning commissions and county conservation districts frequently provide support to MS4s, and working with local watershed and environmental groups can be useful.  

Presenter:  Lee Murphy, Water Program Specialist, DEP Bureau of Clean Water

Case Study: So You Want to Form a Stormwater Authority?
Sit in on a first person account of how Derry Township Municipal Authority added stormwater management to their current wastewater management responsibilities in the greater Hershey area. 

This informative presentation on their intergovernmental working relationship with Derry Township will include a discussion on the use of a stakeholder advisory committee, the planning steps, and the current progress in the development and implementation of an effective stormwater management program.  

The webinar will also present related topics including legal and technical consulting support, budgeting, fee development and funding, as well as engineering concerns, permitting and public participation and interaction.

Wayne Schutz, Executive Director, Derry Township Municipal Authority
Mike Callahan, Stormwater Program Coordinator, Derry Township Municipal Authority
Adrienne Vicari, P.E., Herbert, Rowland & Grubic, Inc.


Ten Things Authority Board Members and Management Employees Should Know
Learn more about the Ten Things Authority Board Members and Management Employees Should Know!

This interactive webinar will cover ten important topics, all taken from the Municipality Authorities Act and related laws (e.g., Sunshine Act, Ethics Act) that authority managers should be aware of in the day-to-day operation of a municipal authority. Board members are also encouraged to attend as we will be discussing things they should know in their decision making process provided to them by law.

Specific areas covered in this session will include:

  • Monies of the Authority – What they cannot be used for and legal action if violated.

  • Communications by E-mail and Sunshine Act Issues

  • Board Appointments – What is legal and what is not with WHEN, WHOM, and HOW

  • Board Member Conflict of Interest – As they relate to the State Ethics Act and the Municipality Authorities Act.

  • Bylaws and Regulations – What should be in them, how often updated.

  • Board Meetings – Quorums (present vs. attendance by phone). What is permitted in law.

Our presenter and PMAA East Solicitor, Steve Hann, will address these topics and answer attendee questions during this informative session.

Presenter: Steve Hann, Esquire, Hamburg, Rubin, Mullin, Maxwell & Lupin, P.C.

Understanding the Union Environment
In the “Boys and Girls” episode of NBC’s The Office, Michael Scott’s plans to hold “men in the workplace seminar” backfires when the warehouse workers at Dunder Mifflin Paper Company decide to join a union.  This webinar is made up of various scenes from that episode which will be used to teach the audience about the union environment including:

  • Why union’s form

  • How to prevent a union from forming

  • Employer’s obligations once a union is formed

  • In addition, collective bargaining strategies and tips will be addressed including:

  • Collective bargaining timelines under Act 195

  • How to prepare and strategize for negotiations

  • Hot topic issues during negotiations, including healthcare concerns

Presenter: Cory Iannacone, Esq., Rhoads & Sinon LLP

Workplace Investigations and Employee Discipline: What Can Pennsylvania Municipalities Learn from NBC’s The Office?
In the Drug Testing episode of NBC’s The Office, Dwight Schrute finds half of a joint in the parking lot of the Scranton, PA branch of the Dunder Mifflin Paper Company and takes advantage of his volunteer sheriff deputy status to investigate its source. While comical, this episode teaches municipalities that internal investigations and discipline are a critical and essential component of all workplaces.

Although the majority of violations concerning work rules, policies and the law don’t make it to arbitration or court, management should always investigate each allegation from the point of view that an outside party may review the matter.

This presentation will use The Office to cover the process for conducting a proper investigation and issuing subsequent discipline along with what rights an employee has during both the investigation and the time when discipline is issued. Real life examples, including common pitfalls, will be used as examples.

Presenter: Cory Iannacone, Esq., Rhoads & Sinon LLP


Click here to register and pay online for any of the above listed webinars.


Click here to register if your authority has pre-paid webinar credits.


Important Information

What you need:
- A computer (Mac or PC) with high-speed internet access
- Speakers or headphones to listen to the audio portion of the sessions
- A valid email address for registration

You will receive login information via email by 9:00 am on the day of the scheduled event.

Webinar Cost – $40 per session

Cancellation Policy All cancellations must be received in writing and sent to PMAA via fax, mail or email. No refunds will be granted for a cancellation notice received less than 48 hours before each session. Substitute registrants are welcome; please email Craig Fahnestock at