COVID-19 Practices & Policies

Classify time-off for self-quarantine

Confirmed cases

Contact with confirmed cases

Daily wellness check

Emergency Paid Leave Policy

Have you instituted any kind of "shifting"

How are you handling customer service

How are you handling meter reading

Implementation of “time off” practices – in other words, sending individuals or teams home with pay

Staff & Scheduling Changes

PMAA has developed a guide of plans and policies that may help answer questions you have during these uncertain times. This information, shared by PMAA members, is meant to be a guide only and will be updated as this situation evolves.

Have you made a decision on how to classify time-off for “self-quarantine”?  If your benefits include sick leave, would self-quarantine be considered sick or would you require other time to be taken (vacation, leave without pay, etc)?

At this time we are requiring employees who wish to stay home voluntarily to use PTO.  If they do not have sufficient PTO accrued, we will advance additional PTO paid leave, and they can catch up later as their time accrues.

We are now contemplating, but have not yet decided, to grant an additional 40 hours PTO to all employees.

If we send our people home, it will be mandatory leave and paid time, (similar to an office closure for snow) without any deduction of PTO  

If someone is under “self-quarantine” because they have symptoms, they will use their sick time first (in our situation, everyone has an abundance of time accumulated).

No in-home visits (meter replacements, etc.) until (at least) May, except in case of an emergency. System operation remains as normal.

We are paying everyone who is sent home as normal.

Workers who are home being paid were told that they aren’t to go shopping and socializing during work time and were asked to stay home unless absolutely necessary.

  • Sick or excused time may be used for any of the following situations:

  • If you have been diagnosed with COVID-19

  • If you have been quarantined at home at the instruction of a health-care provider to prevent the spread of COVID-19

  • If you are caring for another member of your household who has COVID-19

  • If you are caring for someone in your home who cannot take care of themselves as a result of a school closure or other COVID-19 related closure.

Emergency Paid Leave PolicyIf you currently have a total of less than 10 days of time off available, or you run out of paid time off during this public health emergency – we will offer a one-time emergency paid leave of up to 10 additional days.

Have you instituted any kind of “shifting” to avoid the possibility that entire work teams will be quarantined? What about the separation of shifts to avoid “cross-contamination” of shifts?

We have moved some staff to our other office, reassigned some to our training center which is about 4 blocks away, and authorized departmental managers to implement split shifts.  

For this period of “social distancing” that we are currently in, we split all staff into two teams. They rotate by week – Team 1 in week one, team 2, week two. During this time they are paid to be at home but we strongly stressed that they are technically “working from home” even if they don’t have work to do, their job is to social distance – they may not attend gatherings or have social company into their home (at least during working hours), they are to limit their errands to critical only and they are to be available on immediate notice should we need to call them back in. They are NOT to interact with members of the other team socially during this period.

We acted to split distribution, collections, customer service and other, smaller teams into A-B-C teams or A & B teams. For example, customer service persons will work one week on, two weeks off. Those sent home for recent travel concerns to hotspot areas are on the C team, so they are starting with two weeks off.

The supervisors were permitted to work with smaller teams to determine schedules, but are also alternating in most instances where there are employees possibly in contact with one another. The idea is to reduce the concentration of employees interacting by spreading them out, and then keeping a firm separation between crews to maintain our core capabilities in case an employee or family member tests positive.

We are able in many cases to get employees on reduced crews their own trucks, so no one rides together.

Meters are being read as normal, unless the meter is in the home. Service technicians are halting in-home work and concentrating on meter pits and other outside work. Locators are solitary and working as normal.

STAFFING & SCHEDULING CHANGES - If you have a compromised immune system or other underlying health condition that increases your risks associated with COVID-19, please speak with your doctor as soon as possible and advise your manager of your doctor’s recommendation so that alternative work arrangements can be made.

If you have child-care needs that might prevent you from working your normal work hours, please speak with your supervisor about flexible work hours. We will be happy to have you work different hours if possible to help you reduce your time away from work, but still take care of your family’s needs.

We will be working directly with managers to establish alternative work shifts for each Operations department. These alternative work shifts will go into effect as soon as possible and will be designed to keep groups of employees separated from one another to prevent the spread of the virus.

Until further notice, all non-essential projects or programs that require third party vendor entry into one of our facilities will be modified to reduce interaction with authority employees, or will be suspended. Note: Any project or vendor visit that is required to keep an authority facility operational or required to continue meeting regulatory requirements or deadlines would be considered “essential.” Other projects or vendor visits that can be delayed should be delayed.

If you must meet with a vendor and can arrange to meet them outdoors or outside of our facility, that is acceptable. Outdoor construction projects are considered low-risk activities and can continue as normal.

How are you handling customer service?  Do you still allow walk-ins?  If so have you instituted separation or something else?

Our business offices are open for emergencies and routine services, but we have locked the front doors, asking customers to make payments on line, ACH, etc. We have suspended late charges, shut offs, etc. We have also cancelled all non-emergency home visits, such as routine meter or MXU change outs, meter readings, etc.

We are located in our Township Building. The Township has shut the building down to customers. They may call or email and we’ve put a mailbox outside for any payments to be dropped off.

Office closed to public. All business will be done by phone, email or fax. No customer walk-ins.

We are installing some sample stations that we have in stock to eliminate those interactions with the public at those stations.

All AUTHORITY buildings will be locked 24 hours a day until further notice. If you have visitors coming by appointment to complete essential work, please meet them at the door. Please consider conducting meetings by phone or other electronic means instead.

How are you handling the reading of meters after the governor’s order?

We are reading external meters and radio meters, and estimating those inside homes.

Our current approach is to continue reading meters that can be read by radio/drive-by. That may change if we end up with more strict travel/documentation requirements for our workers.

We’re sewer with mostly flat rate customers, but we do bill commercial and read water meters, still doing that through remote and/or keeping proper distance.

Implementation of “time off” practices – in other words, sending individuals or teams home with pay?

We have created a full-pay platoon system for distribution and customer service. We have three teams in those business units. The idea is to increase distance between people by thinning the group, and preserve function if someone in one group tests positive – then we’ll have the other groups still going. The one week on, two weeks off system also creates a kind of quarantine for those who are off.

Platoon A is working this week.

Platoon B will work next week.

Platoon C will work in two weeks.

Everyone is fully paid. This creates more physical separation while working, and the firm division keeps whole business units from being quarantined at once.

Right now we are looking at paying everyone who is healthy thru the entire situation. The thinking is that even if a full time staff member is off (not at work) because of a staff “thinning” and/or schedule rotations to minimize exposure, they would all be “on-call” to fill in if another staff person falls into one of the 4 situations (sick, quarantined, caring of another patient, or care for children at home).

If a staff member has to take leave (unavailable to work) due to one of the four categories, we are working on a more liberal leave policy based on the new FMLA and EPSLA guidelines.

If we assign you to stay home in order to reduce exposure, we still pay you but consider you “on call” and have tried to assign some administrative work there – even if it is just getting pricing quotes on things, securing contracts for maintenance work, reviewing pump station manifests, etc. Currently, we are rotating teams one week on one week off and disinfecting on weekends in between.

Currently, our plant employees are rotating teams one week on one week off and disinfecting in between, our outside crew is also rotating one week on and one week off, no dye tests inside anyone’s house, only roof drains at this time. And if you are assigned to stay home, in order to reduce exposure, we will still pay you and you are considered “on call”.

We started a daily “wellness check” to monitor trends for employee illness and/or absence due to related COVID-19 in a more programmatic way. We are starting to get a lot of calls and questions about scenarios such as an employee’s spouse works in healthcare and may have been exposed, so should the employee stay at home or come to work?

In this scenario: the employee’s spouse (or any other person sharing the same living space as employee) is a health care worker that may come in contact with COVID-19 patients and the health care worker is not exhibiting symptoms nor is the employee. The health care worker is not under any specific guidance requiring them, or others they contact, to quarantine. Under these conditions and until scenario changes, the employee is able to work. Should scenario change the employee should notify their supervisor and proper guidance will be issued.

Employees that have called off sick and have not exhibited these symptoms (fever of 100° or greater, persistent dry cough, shortness of breath) are presumed safe to return to work.  When an employee reports off as sick, the supervisor can ask if they are exhibiting any symptoms or if they have traveled or been in contact with someone who has tested positive. l. If employees have symptoms they should consult with their primary care physician. It is recommended to call first, not just show up. We will make a decision based on the opinion of the consulting physician.  

Confirmed Cases: Quarantine for a minimum seven (7) days with a minimum three (3) days in a row of no symptoms then presumed safe

Contact with Confirmed Case: Quarantine for fourteen (14) days

Any confirmed cases will result in county or state health department taking jurisdiction and leading the investigation.