PMAA Guidance to Municipal Authorities During COVID-19 Pandemic

Important Contact Information
Though we have suspended office hours for the time being, PMAA staff is working remotely and will continue to provide information and resources to our members. We encourage you to refer to our online resources including 
Facebook and LinkedIn for up-to-date information and contact us through our website or by calling 717-737-7655. We will respond to all phone calls and emails as quickly as possible. 

During the COVID-19 (coronavirus) pandemic, the health and safety of municipal authority customers and their employees is PMAA’s top priority as they provide essential services like drinking water, wastewater, trash disposal and other critical community services to homes and businesses across the Commonwealth.

In an effort to mitigate impacts of COVID-19, PMAA encourages municipal authorities to initiate continuity of operations and preparedness response plans, as well as enact measures to assist anticipated economic impact on customers, including but not limited to the below guidance:

• Placing moratorium on shutoffs
• Restoring service to previously shutoff customers
• Suspending or waiving late charges or fees
• Instituting payment assistance plans

PMAA continues to monitor and evaluate updates from and consult daily with state and federal agencies, as well as other appropriate organizations, and will provide additional guidance, as necessary, to support municipal authorities, their employees and the communities they serve.

Thank you for your dedication in keeping your customers, employees and communities safe while maintaining reliable service during this critical time.

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Latest Updates

  • Letter to Pennsylvania Leadership - PMAA Supports COVID-19 Vaccinations for Water and Wastewater Sector Employees. Read more>>

  • CDC COVID Vaccine Phases as of January 8, 2021