Delinquencies: Collection Options, Tools & Methods
November 9, 2016
1:00 – 2:00 pm

Although there is no silver bullet when it comes to managing outstanding water and sewer accounts, knowing a variety of collection options, tools and methods can increase your authority’s effectiveness in collecting payments from delinquent customers.  

In this session, you will:
Understand various delinquency and collection laws and how to apply them 
Examine different collection options and tools best suited for your authority
Learn methods and strategies other authorities have found most effective 

Who should attend?
Authority managers, staff, solicitors and board members – anyone that is involved in handling delinquencies from an administrative, legal or policy perspective.

Presenter:  Michael J. Witherel, Esq. of Witherel & Associates, PMAA’s Western Solicitor

Important Information

What you need:
- A computer (Mac or PC) with high-speed internet access
- Speakers or headphones to listen to the audio portion of the sessions
- A valid email address for registration

You will receive login information via email by 9:00 am on the day of the scheduled event.

Webinar Cost – $40 per session

Cancellation Policy All cancellations must be received in writing and sent to PMAA via fax, mail or email. No refunds will be granted for a cancellation notice received less than 48 hours before each session. Substitute registrants are welcome; please email Craig Fahnestock at fahnestock@municipalauthorities.org.