This webinar explores best practices, policies, and procedures for implementing water termination as an effective municipal collection tool. It outlines the legal framework and regulatory requirements necessary to ensure compliance while maintaining efficiency and fairness. Additionally, it addresses unique or challenging cases, offering practical solutions and opportunities for interactive discussion and shared experiences.

Learning Objectives & Key Topics:

• Understand the role of water termination as a municipal revenue collection strategy.

  • Overview of how water termination supports revenue recovery and reduces delinquency. 

  • Comparison of water termination with other collection methods (e.g., liens, payment plans). 

• Identify key laws and regulatory requirements governing water termination processes.

  • Review of applicable state and local laws, including notice requirements and timelines. 

  • Legal risks and consequences of non-compliance, including customer rights and protections. 

• Develop clear and effective policies and procedures to support compliant water termination practices.

  • Elements of strong Rules & Regulations, including communication protocols and documentation. 

  • Standard operating procedures for initiating, executing, and documenting terminations. 

• Recognize and respond to complex or exceptional situations that may arise during the termination process.

  • Handling special cases such as medical exemptions, tenant/landlord disputes, and vulnerable populations. 

  • Strategies for escalation, exceptions, and alternative resolutions. 

• Apply practical strategies and peer insights to improve decision-making and operational outcomes.

  • Case study discussions and real-world examples of successful (and challenging) terminations. 

  • Interactive sharing of participant experiences and best practices for continuous improvement. 

Presenter:
Christine Seymour, Esq.
Law Offices of Christine M. Seymour
 

Cost:  $49